Shipping policy
Thank you for shopping with PrimeHavenStore. We are committed to delivering your orders in a timely and reliable manner.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped.
2. Shipping Time
Estimated delivery time:
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Local Orders: 3–7 business days
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International Orders: 7–15 business days
Delivery times may vary depending on your location and external factors.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order size. Free shipping may be offered on selected promotions or minimum order values.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment.
5. Delays
We are not responsible for shipping delays caused by:
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Courier companies
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Weather conditions
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Customs clearance issues
6. Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist you in resolving the issue.
8. Contact Us
If you have any questions regarding shipping, please contact us:
Email: [your email]
Phone: [your number]
Thank you for choosing PrimeShopStore!